Payments, Cancellations & Refunds
After a confirmation has been emailed to you, a courtesy hold requires payment within 5 working days to secure the reservation.
It is your responsibility to read and understand our cancellation policy before making a reservation.
Naturally, no one books with the intention of cancelling, but unexpected things do happen, so please make sure you’re 110% sure, available & ready to join us for an event.
“Cancellation” is defined as not attending a scheduled event.
“You” refers to the participant booking a Divine Unwind event of any kind.
“We” refers to Divine Unwind.
GUEST CANCELLATION POLICY
If you cancel your reservation, Divine Unwind does not offer refunds for any reason. We will gladly transfer your credit to another guest.
Depending on when you cancel, cancellation penalties may apply.
Fees are determined by the following schedule ::
If you cancel more than 30 days before the event start date, 100% of your payment may be applied to another participant of your choosing.
If you cancel 15 days before the event start date, 75% of your payment may be applied to another participant of your choosing. You will forfeit 25% of the price of the event.
If you cancel 5-7 days before the event start date, 40% of your payment may be applied to another participant of your choosing. You will forfeit 60% of the price of the event.
If you cancel 3 days or less before the event start date, you will forfeit your entire payment (100%).
Exceptions to our policy cannot be made for any reason. We do not offer credit for a guest arriving late or leaving early. You must submit your signed Participant Agreement form within one week of reserving or 7 days prior to the event start date, whichever comes first. Guests who fail to do so may be subject to an automatic cancellation and the above policy will apply.
DIVINE UNWIND CANCELLATION POLICY
While we do not have the intention of cancelling an event, if Divine Unwind must cancel a booked event date for any reason, you may request a refund of your payment to us, constituting a full settlement.
Divine Unwind is not responsible for your expenses incurred in preparation for any cancelled event, such as travel expenses, loss of work, and/or other costs associated with preparing for our event.